Privacy Policy

Information We Collect

Depending on how you use the Service, we may process the following categories of information:

• Full name
• Email address
• Mobile phone number
• Country
• Username and password (stored as a secure hash, never in plain text)
• Customer ID (a permanent reference number, not used for authentication)
• TradingView username
• Referral attribution — who referred you, and who you have referred
• Subscription and payment records (amounts, dates, status)
• Transaction ID (TXID) and other payment verification details you submit
• Uploaded proof-of-payment files
• Commission and withdrawal records
• Support conversations and messages you send us
• Basic security and audit information, such as account activity and administrative actions taken on your account

Information We Do Not Collect

GoldMind AI does not request, collect, or store your Exness, MT5, or any other broker's trading account password. We never ask for your broker login credentials, and you should never share them with anyone claiming to represent GoldMind AI.

How We Use Your Information

We use the information above to create and manage your account, activate and maintain your TradingView indicator access, process and verify payments, operate the referral and commission program, provide customer support, maintain the security and integrity of the Service (including detecting fraud or abuse), and communicate with you about your account.

Security Measures

Passwords are stored using industry-standard hashing, never in plain text. Two-factor authentication secrets are stored encrypted. Uploaded payment proof files are stored in protected storage and served only to their owner or an authenticated administrator. Administrative actions on customer accounts are logged for audit purposes. While we take reasonable measures to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain account, payment, and commission records for as long as your account is active and for a reasonable period afterward, as needed to resolve disputes, maintain financial and audit records, and comply with our own recordkeeping practices. You may request deletion of your account as described below, subject to records we are reasonably required to keep.

Referral and Commission Data Sharing

If you were referred by another customer, that customer's dashboard shows limited information about you — your name, username, join date, and subscription status — so they can track their referrals. Your payment details, contact information, and support conversations are never shared with your referrer or with any other customer.

Broker and Third-Party Platform Links

If you choose to register with a Broker through a link on our site, any information you provide to that Broker is governed by the Broker's own privacy policy, not this one. GoldMind AI is not responsible for the privacy practices of third-party platforms.

Your Rights and Choices

You can review and update most of your account information from your dashboard at any time. You may request access to, correction of, or deletion of your personal information by contacting Support; we will respond to reasonable requests, subject to records we need to keep for legitimate business, financial, or security reasons.

Children

The Service is not directed to, and may not be used by, anyone under 18 years of age.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "last updated" date on this page.

Contact Us

Questions about this Privacy Policy or your information can be directed to our support team through the Contact page or the in-dashboard support chat.